Day 3: Tuesday 16th June
| 8.00am | Coffee and Refreshments |
| 8.30am | Registration and Housing |
| The first impression guests will have of a meeting or event happens during the registration and housing processes. The planning involved in this part of a meeting or event is a critical part of the attendee's entire experience. As a result, meeting planners must design and launch a successful first impression by understanding, meeting and sometimes exceeding the expectations of all stakeholders at the conference and at the hotel. Establishing superior first impressions is a result of careful planning and attention to detail. In this session, participants will learn how to plan for profitability, provide superior customer service during the check-in process and leave a lasting impression on every person that attends the event. | |
| After participating, you will be able to: - Create housing policies that will reduce or eliminate housing attrition - Design a registration process that is comfortable and convenient for every guest - Develop planning tools that allow attendees a seamless and well-coordinated meeting experience | |
| 10.00am | Coffee Break |
| 10.30am | Contracts |
| Meeting contracts serve two main purposes. First, they are a way to confirm the understanding between two parties. Second, they serve to allocate risk among the parties. For these reasons, negotiating favorable contract terms is one of a meeting professional's most critical responsibilities. In this session, participants will review and suggest revisions to key terms in a sample facility contract. Although the law varies among countries and regions, basic contract principles are largely universal. Emphasis will be placed on how to review and revise contracts to create a clear and specific roadmap to a successful meeting or event. | |
| After participating, you will be able to: - Explain the role of the RFP in the contract process - Discuss the process of allocating risk through careful negotiation of contract terms - Describe effective contract negotiation tactics - Give examples of legal issues/concerns that could arise in connection with a meeting - Revise key facility contract clauses | |
| 12.00pm | Lunch Break |
| 1.00pm | Food & Beverage |
| Everyone has to eat, and meeting attendees are no exception. Food and Beverage served throughout the day and evening provide not only required nutrition, but also an important respite from structured business activities. Well planned Food and Beverage functions that please the eye and palate also stimulate networking and conversation among the attendees, providing an additional and equally important environment for learning. Knowing how much to order and what type of service to request is as important as knowing what to order for a particular group at a particular function. | |
| After participating, you will be able to: - Plan Food and Beverage functions within budget more effectively and creatively - Compare Food and Beverage purchasing methods and improve the accuracy of guarantees - Avoid common financial and legal liabilities often associated with poorly planned or managed Food and Beverage functions | |
| 2.30pm | Review / Coffee Break |
| 3.00pm | Exam |
| 4.00pm | Close for the Day |
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T: +974 454 8000
F: +974 454 8047
P.O. Box 34232, Doha, Qatar
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For 20 years MPI has provided the meeting and event community with premier training and development programs. As the world's leading body, MPI has 24 thousand members in 80 countries.
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